Call Handling Skills Course
This course equips you with essential call handling expertise for excelling in call centres. Develop clear communication over the phone, streamlined call management, effective internet fault-finding, billing assistance, upgrade promotions, tension reduction techniques, and mental toughness to elevate customer satisfaction scores, loyalty metrics, and job performance significantly.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
Gain confidence in handling technical support, billing queries, and service upgrade discussions. Master professional greetings, tone management, active listening, structured call processes, time efficiency, and precise record-keeping. Hone skills in diagnosing internet problems, settling billing disagreements, and promoting upgrades while ensuring compliance, composure, productivity, and top customer satisfaction.
Elevify advantages
Develop skills
- Professional call management: organise conversations, control timing, achieve targets swiftly.
- Expert internet assistance: identify, describe, and fix household network problems.
- Billing dispute handling: explain fees, correct mistakes, soothe frustrated clients.
- Convincing upgrade promotion: highlight package advantages, address concerns, conclude courteously.
- Conflict de-escalation and endurance: calm tempers, safeguard data, remain steady.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
FAQs
Who is Elevify? How does it work?
Do the courses have certificates?
Are the courses free?
What is the course workload?
What are the courses like?
How do the courses work?
What is the duration of the courses?
What is the cost or price of the courses?
What is an EAD or online course and how does it work?
PDF Course