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Call Handling Skills Course

Call Handling Skills Course
from 4 to 360h flexible workload
certificate valid in your country

What will I learn?

Gain confidence in handling technical support, billing queries, and service upgrade discussions. Master professional greetings, tone management, active listening, structured call processes, time efficiency, and precise record-keeping. Hone skills in diagnosing internet problems, settling billing disagreements, and promoting upgrades while ensuring compliance, composure, productivity, and top customer satisfaction.

Elevify advantages

Develop skills

  • Professional call management: organise conversations, control timing, achieve targets swiftly.
  • Expert internet assistance: identify, describe, and fix household network problems.
  • Billing dispute handling: explain fees, correct mistakes, soothe frustrated clients.
  • Convincing upgrade promotion: highlight package advantages, address concerns, conclude courteously.
  • Conflict de-escalation and endurance: calm tempers, safeguard data, remain steady.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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