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Call Center Training Course
Improve your call centre career with our Call Centre Training Course, designed to make you better at understanding people's feelings, communicating well, and solving problems. You'll learn to really listen to people, use the right words and body language, and handle stress while getting along with customers. Get to know how call centres work, what's important to measure, and the technology they use. Keep up with new ideas to always improve. This course is great for workers who want to make things run smoother and treat each customer like an individual, helping you do well in your job.
- Get good at showing empathy: Really understand customers by being aware of their feelings.
- Improve how you communicate: Become excellent at listening properly and speaking clearly.
- Solve problems: Come up with new ideas to fix issues and make good choices.
- Make things run better: Improve workflows and use call centre equipment effectively.
- Always adapt: Keep up with what's new and encourage a culture of learning.

from 4 to 360h flexible workload
certificate recognized by MEC
What will I learn?
Improve your call centre career with our Call Centre Training Course, designed to make you better at understanding people's feelings, communicating well, and solving problems. You'll learn to really listen to people, use the right words and body language, and handle stress while getting along with customers. Get to know how call centres work, what's important to measure, and the technology they use. Keep up with new ideas to always improve. This course is great for workers who want to make things run smoother and treat each customer like an individual, helping you do well in your job.
Elevify advantages
Develop skills
- Get good at showing empathy: Really understand customers by being aware of their feelings.
- Improve how you communicate: Become excellent at listening properly and speaking clearly.
- Solve problems: Come up with new ideas to fix issues and make good choices.
- Make things run better: Improve workflows and use call centre equipment effectively.
- Always adapt: Keep up with what's new and encourage a culture of learning.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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