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Call Center Supervisor Course
Boost your career with our Call Centre Supervisor Course, crafted to equip you with the vital skills needed to excel. Become proficient in key performance indicators to improve team performance and customer happiness. Learn to manage difficult customer issues through good communication and team work. Address common problems like staff leaving often and keeping quality high. Improve operations using Six Sigma, Lean Management, and incorporating technology. Create practical plans with defined aims and resource control. Join us and transform your supervisory abilities today!
- Master KPIs: Improve team performance and customer satisfaction.
- Resolve Escalations: Handle and manage customer issues well.
- Optimize Processes: Put Six Sigma and Lean management strategies into practice.
- Enhance Communication: Build strong team coordination skills.
- Action Planning: Assign resources and set clear, achievable goals.

from 4 to 360h flexible workload
certificate recognized by MEC
What will I learn?
Boost your career with our Call Centre Supervisor Course, crafted to equip you with the vital skills needed to excel. Become proficient in key performance indicators to improve team performance and customer happiness. Learn to manage difficult customer issues through good communication and team work. Address common problems like staff leaving often and keeping quality high. Improve operations using Six Sigma, Lean Management, and incorporating technology. Create practical plans with defined aims and resource control. Join us and transform your supervisory abilities today!
Elevify advantages
Develop skills
- Master KPIs: Improve team performance and customer satisfaction.
- Resolve Escalations: Handle and manage customer issues well.
- Optimize Processes: Put Six Sigma and Lean management strategies into practice.
- Enhance Communication: Build strong team coordination skills.
- Action Planning: Assign resources and set clear, achievable goals.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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