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Call Center Project Manager Course

Call Center Project Manager Course
from 4 to 360h flexible workload
certificate recognized by MEC

What will I learn?

Boost your career prospects with our Call Centre Project Manager Course (Zambia), specifically crafted for Zambian professionals aiming to gain essential skills in project management, process improvement, and customer satisfaction within a call centre environment. Learn to effectively manage stakeholders, minimize risks, and improve project timelines. Further your expertise in Lean principles, Six Sigma methodologies, and the management of change while building strong communication and leadership abilities. Understand data analysis, key performance indicators (KPIs), and the latest call centre technologies to promote success and new ideas.

Elevify advantages

Develop skills

  • Become proficient in stakeholder management: Successfully involve and satisfy key project stakeholders.
  • Apply risk management strategies: Spot and reduce possible project risks.
  • Improve customer satisfaction levels: Create processes focusing on customer requirements.
  • Push for process improvement: Use Lean and Six Sigma methods for better efficiency.
  • Take advantage of call centre technology: Use AI and new technologies for innovation.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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