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Call Center Project Manager Course
Boost your career prospects with our Call Centre Project Manager Course (Zambia), specifically crafted for Zambian professionals aiming to gain essential skills in project management, process improvement, and customer satisfaction within a call centre environment. Learn to effectively manage stakeholders, minimize risks, and improve project timelines. Further your expertise in Lean principles, Six Sigma methodologies, and the management of change while building strong communication and leadership abilities. Understand data analysis, key performance indicators (KPIs), and the latest call centre technologies to promote success and new ideas.
- Become proficient in stakeholder management: Successfully involve and satisfy key project stakeholders.
- Apply risk management strategies: Spot and reduce possible project risks.
- Improve customer satisfaction levels: Create processes focusing on customer requirements.
- Push for process improvement: Use Lean and Six Sigma methods for better efficiency.
- Take advantage of call centre technology: Use AI and new technologies for innovation.

from 4 to 360h flexible workload
certificate recognized by MEC
What will I learn?
Boost your career prospects with our Call Centre Project Manager Course (Zambia), specifically crafted for Zambian professionals aiming to gain essential skills in project management, process improvement, and customer satisfaction within a call centre environment. Learn to effectively manage stakeholders, minimize risks, and improve project timelines. Further your expertise in Lean principles, Six Sigma methodologies, and the management of change while building strong communication and leadership abilities. Understand data analysis, key performance indicators (KPIs), and the latest call centre technologies to promote success and new ideas.
Elevify advantages
Develop skills
- Become proficient in stakeholder management: Successfully involve and satisfy key project stakeholders.
- Apply risk management strategies: Spot and reduce possible project risks.
- Improve customer satisfaction levels: Create processes focusing on customer requirements.
- Push for process improvement: Use Lean and Six Sigma methods for better efficiency.
- Take advantage of call centre technology: Use AI and new technologies for innovation.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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