Public Service Training
Develop trusted, effective public services that citizens rely on. Gain knowledge of public service laws, create straightforward service standards, optimise queues, coach frontline teams, and convert feedback into tangible performance gains in public management.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
This practical course equips you to provide dependable, citizen-focused public services daily. Master key public service laws, establish clear standards, implement efficient queue systems to cut wait times, handle complaints, improve frontline communication, coach staff, and apply feedback tools, KPIs, and affordable fixes for ongoing, trackable enhancements.
Elevify advantages
Develop skills
- Master frontline service: manage complaints and difficult citizens using calm, structured methods.
- Optimise queues and spaces: create equitable, budget-friendly queues and waiting zones.
- Design service standards: chart citizen paths and define clear, compliant SLAs.
- Convert feedback to results: transform basic surveys and grievances into rapid fixes.
- Deliver inclusive services: assist vulnerable communities with compassion and correct procedures.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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