Public Management Technology Course
Gain expertise in modern public management technology: create citizen service portals, streamline back-office workflows, handle digital records, monitor KPIs, and drive secure, data-led changes in local government services. This course equips you to deliver efficient digital public services while following accessibility, privacy, and transparency standards, managing budgets, vendors, and low-risk implementation plans.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
This focused course teaches planning and delivering effective digital public services, including citizen request systems, multichannel access, secure records management, and integrated case handling. You will learn to apply accessibility, privacy, and transparency guidelines, design practical dashboards and KPIs, handle vendors and budgets, and develop realistic, low-risk roadmaps for modern, data-driven local service delivery.
Elevify advantages
Develop skills
- Design citizen request portals with fast, accessible, mobile-first public service UX.
- Optimise back-office workflows using smart routing, SLAs, and audit-ready case trails.
- Build public sector dashboards featuring KPIs, alerts, and real-time performance views.
- Implement secure e-records with approvals, retention, FOIA-ready search and access.
- Plan govtech rollouts with risk control, vendor selection, and change management.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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