Policy Management Course
Gain expertise in policy management for public services. Master designing citizen complaint policies, defining roles and service standards, tracking cases using key metrics, and fostering ongoing improvements in transparent and accountable governance. This course equips you with practical tools to enhance service delivery and compliance.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
This course provides hands-on tools for creating, applying, and refining effective policies for handling citizen requests and complaints. You will learn to establish roles, governance, accountability, service standards, tracking systems, legal compliance, change management, risk assessment, and use feedback with KPIs for sustained improvements.
Elevify advantages
Develop skills
- Design policy governance with clear roles, approvals, and accountability.
- Develop fair, lawful citizen complaint procedures quickly.
- Map complete service workflows for requests and complaints.
- Implement case tracking, KPIs, and reporting for public services.
- Plan policy rollout with training and risk management.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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