Patient Representative Training Course
This course equips participants with essential skills to advocate for patients, manage complaints, and ensure compliance with healthcare rights and protocols through practical training and exercises.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
The Patient Representative Training Course provides practical tools to safeguard rights, handle complaints, and ensure safe, respectful care. You will learn essential laws, fundamental rights, and hospital protocols while developing robust communication, documentation, and advocacy abilities. Using scripts, checklists, and role-playing exercises, you will build confidence to manage challenging situations, settle disputes, and assist patients and their families throughout their healthcare experience.
Elevify advantages
Develop skills
- Patient interview mastery: use structured questions to capture clear, usable facts.
- Complaint documentation pro: record events precisely and protect chain-of-evidence.
- High-impact communication: de-escalate, explain in plain language, and build trust fast.
- Rights-based advocacy: apply patient rights and hospital policy to real cases quickly.
- Interdisciplinary negotiation: lead case meetings and resolve conflicts without blame.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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