Patient Communication Skills Course
This course equips healthcare workers with strong skills for compassionate patient talks, especially tough ones, delivering bad news, and end-of-life care. It covers practical scripts, calming techniques, family discussions, and self-care to avoid burnout and boost teamwork.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
Gain skills to manage challenging patient talks with clear language, empathy, and de-escalation methods. Master SPIKES for breaking bad news, rehearse real-life scripts and family conferences, plan follow-ups, and adopt self-care routines to fight burnout while improving team collaboration in healthcare settings.
Elevify advantages
Develop skills
- Master tough conversations using SPIKES protocol, right tone, and body language confidently.
- Explain medical diagnoses in simple terms with teach-back methods and no jargon.
- Quickly calm patient emotions like anger, denial, or fear using empathy techniques.
- Facilitate family meetings to align goals, cover DNR options, and record decisions.
- Safeguard your wellbeing and team through debriefs, spotting burnout, and seeking support.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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