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Professional Receptionist Course
Improve your skills for working in a dental clinic with our Professional Receptionist Course, made for Zambian dental professionals who want to be the best. Learn how to properly collect patient details, send in reports, and keep records of communication. You'll also learn how to deal with questions from patients, manage appointment bookings, and talk to patients in a good way. Get better at helping staff and patients talk to each other easily and make sure important messages get to the dentists first. This short, top-quality course will help you do well in all parts of running a dental clinic.
- Become a master at patient records: Collect and send in correct dental records quickly and properly.
- Handle questions well: Answer questions about insurance, payments, and dental treatments with confidence.
- Improve how you deal with patients: Manage complaints and what patients expect in a professional manner.
- Make scheduling better: Create and change appointment schedules smoothly and effectively.
- Improve communication between staff: Help dentists and patients talk to each other clearly and effectively.

from 4 to 360h flexible workload
certificate recognized by MEC
What will I learn?
Improve your skills for working in a dental clinic with our Professional Receptionist Course, made for Zambian dental professionals who want to be the best. Learn how to properly collect patient details, send in reports, and keep records of communication. You'll also learn how to deal with questions from patients, manage appointment bookings, and talk to patients in a good way. Get better at helping staff and patients talk to each other easily and make sure important messages get to the dentists first. This short, top-quality course will help you do well in all parts of running a dental clinic.
Elevify advantages
Develop skills
- Become a master at patient records: Collect and send in correct dental records quickly and properly.
- Handle questions well: Answer questions about insurance, payments, and dental treatments with confidence.
- Improve how you deal with patients: Manage complaints and what patients expect in a professional manner.
- Make scheduling better: Create and change appointment schedules smoothly and effectively.
- Improve communication between staff: Help dentists and patients talk to each other clearly and effectively.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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