Traveler Services and Customer Care Course
Gain expertise in traveller services and customer care through practical scenarios. Master handling airline disruptions, hotel issues, special requests, and urgent incidents. Communicate effectively, soothe distressed guests, and safeguard traveller satisfaction while preserving revenue. This course equips you with tools for confident, efficient support in dynamic travel environments.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
This Traveller Services and Customer Care Course provides hands-on skills to manage disruptions, special requests, and emergencies confidently. You will learn to explore practical solutions, address airline and hotel challenges, negotiate effectively, and maintain clear records. Enhance communication abilities, utilise ready templates, and offer prompt, dependable assistance to ensure seamless travel experiences for all.
Elevify advantages
Develop skills
- Handle airline disruptions by rebooking quickly, reducing costs, and safeguarding traveller rights.
- Resolve hotel problems like overbooking, finding alternatives, and rebuilding guest confidence.
- Manage special requests by recording them, verifying with hotels, and preparing reliable backups.
- Develop incident triage abilities to evaluate urgency, assess risks, and respond to time-critical situations.
- Master professional customer communication using empathetic scripts, clear emails, and prepared templates.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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