Tourism and Leisure Reception Officer Training
This course equips you with essential front-desk skills for resorts and nature parks. You will learn to manage guest reception confidently, uphold safety and child protection protocols, support accessibility requirements, handle complaints professionally, and communicate clearly to ensure exceptional tourism and leisure experiences for all visitors, fostering repeat business and positive reviews.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
Gain practical skills to confidently welcome international families, streamline check-in and check-out processes, and coordinate resort services effectively. Master handling safety regulations, child-specific protocols, accessibility accommodations, clear signage and written materials, and guest complaints using professional communication, empathy, and strong organisation to provide consistent, superior guest experiences in tourism and leisure settings.
Elevify advantages
Develop skills
- Master resort operations: handle check-ins, services, and schedules efficiently.
- Develop guest reception skills: greet families warmly, verify bookings, and explain services clearly.
- Gain accessibility expertise: assist guests with special needs for safe and comfortable stays.
- Implement safety and child care protocols: enforce rules, mitigate risks, and ensure child protection.
- Master complaint handling: de-escalate conflicts and provide equitable solutions promptly.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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