Professional Hospitality Training
Gain essential hospitality skills for 4-star hotels. Learn to map guest journeys, address issues, manage complaints, apply technology, and coach teams to improve satisfaction, reviews, upsell revenue, ADR, and RevPAR in tourism.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
Professional Hospitality Training equips you with practical strategies to enhance guest satisfaction and boost revenue quickly. Discover how to optimise housekeeping and front desk processes, create compelling upsell strategies, and handle guest data ethically. Excel in service recovery, track key performance indicators, implement feedback mechanisms, integrate basic technology and automation, and foster a robust service culture via focused staff training and performance oversight.
Elevify advantages
Develop skills
- Guest journey mapping: identify key touchpoints in 4-star hotels to enhance guest delight.
- Service recovery skills: handle complaints swiftly with structured escalation processes.
- Technology in hospitality: leverage PMS, CRM, and messaging for personalised guest experiences.
- Revenue optimisation: improve operations, upsell effectively, and increase ADR and RevPAR.
- Staff coaching: train, motivate, and reward teams for reliable service delivery.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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