PMR Agent Training
Develop essential skills as a PRM agent in high-traffic airports. Master U.S. regulations like ADA, FAA, and TSA, alongside safe mobility assistance techniques, respectful communication, cultural awareness, incident management, and streamlined procedures to provide safe, dignified service to passengers with reduced mobility. Ideal for ensuring smooth operations and passenger satisfaction.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
This course equips you with practical skills to confidently assist passengers with reduced mobility in busy airport terminals. You will learn key regulations including ADA, FAA, and TSA rules, safe handling of wheelchairs and equipment, infection control measures, and effective time management. Gain hands-on practice in clear communication, cultural sensitivity, risk assessment, incident handling, and using checklists for compliant, efficient support.
Elevify advantages
Develop skills
- Master PRM operations: triage passengers, optimise routes to save time, and coordinate with multiple teams.
- Develop disability assistance skills: perform safe transfers, provide effective guides, and communicate respectfully.
- Ensure PRM compliance: apply ADA, FAA, and TSA regulations in everyday airport tasks.
- Handle PRM incidents: assess risks, document occurrences, and safeguard passenger rights.
- Maintain hygiene and equipment safety: properly clean, use, and service mobility aids.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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