PMR Agent Training
Develop essential skills as a PRM agent in high-traffic airports. Master U.S. regulations like ADA, FAA, and TSA, alongside safe mobility assistance techniques, respectful communication, cultural awareness, incident management, and streamlined procedures to provide safe, dignified service to passengers with reduced mobility. Ideal for ensuring smooth operations and passenger satisfaction.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
This course equips you with practical skills to confidently assist passengers with reduced mobility in busy airport terminals. You will learn key regulations including ADA, FAA, and TSA rules, safe handling of wheelchairs and equipment, infection control measures, and effective time management. Gain hands-on practice in clear communication, cultural sensitivity, risk assessment, incident handling, and using checklists for compliant, efficient support.
Elevify advantages
Develop skills
- Master PRM operations: triage passengers, optimise routes to save time, and coordinate with multiple teams.
- Develop disability assistance skills: perform safe transfers, provide effective guides, and communicate respectfully.
- Ensure PRM compliance: apply ADA, FAA, and TSA regulations in everyday airport tasks.
- Handle PRM incidents: assess risks, document occurrences, and safeguard passenger rights.
- Maintain hygiene and equipment safety: properly clean, use, and service mobility aids.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot with learning.

André FelipePrompt Engineering Student
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