Luxury Hotel Receptionist Training
Gain mastery in delivering exceptional 5-star front desk service for luxury hotels, covering VIP check-ins, upselling strategies, overbooking management, and superior guest communication. Perfect for professionals in travel and tourism who want to provide outstanding service and advance their careers in hospitality. This training focuses on practical tools and workflows to ensure smooth operations and happy guests from arrival to departure.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
This course equips you with essential skills for top-class front desk service in luxury hotels right from the start. You will learn to manage VIP guests, handle check-ins, allocate rooms for early arrivals, and work closely with housekeeping, concierge, and bell staff. Gain expertise in resolving complaints, ethical upselling techniques, managing overbookings, and using practical scripts, emails, and templates to enhance guest satisfaction and increase revenue quickly.
Elevify advantages
Develop skills
- Master luxury front desk operations for seamless 5-star guest service from arrival to departure.
- Coordinate effectively with PMS systems, housekeeping, concierge, and bell staff for smooth operations.
- Develop upselling skills to ethically promote upgrades, packages, and premium experiences.
- Excel in guest communications, managing VIPs, complaints, and professional emails confidently.
- Handle overbookings and incidents with quick, calm solutions that keep guests satisfied.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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