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Hotel Receptionist Training

Hotel Receptionist Training
from 4 to 360h flexible workload
certificate valid in your country

What will I learn?

Gain essential front desk expertise through this practical course covering check-in, check-out procedures, reservation management, handling upgrades and overbookings. Master guest interactions, complaint handling, service recovery techniques, along with billing, payments, and corporate accounts. Develop strong time management, multitasking abilities, professional behaviour, PMS system usage, shift handovers, and collaboration with hotel departments.

Elevify advantages

Develop skills

  • Master reservations by confidently managing overbookings, upgrades, and walk-in guests.
  • Excel at front desk tasks like smooth check-ins, check-outs, and room assignments.
  • Handle hotel billing proficiently, including payments, folios, refunds, and accurate audits.
  • Apply effective service recovery to quickly resolve complaints, noise problems, and difficult guests.
  • Communicate professionally, coordinating with teams, logging incidents, and thriving in busy shifts.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot with learning.
André Felipe
André FelipePrompt Engineering Student

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