Hotel Receptionist Training
This course equips you with core front desk skills including reservations, billing, and guest services to confidently manage overbookings, complaints, and peak periods. Acquire the professional competencies sought by hotel employers in travel and tourism globally, ensuring you're ready for real-world receptionist roles.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
Gain essential front desk expertise through this practical course covering check-in, check-out procedures, reservation management, handling upgrades and overbookings. Master guest interactions, complaint handling, service recovery techniques, along with billing, payments, and corporate accounts. Develop strong time management, multitasking abilities, professional behaviour, PMS system usage, shift handovers, and collaboration with hotel departments.
Elevify advantages
Develop skills
- Master reservations by confidently managing overbookings, upgrades, and walk-in guests.
- Excel at front desk tasks like smooth check-ins, check-outs, and room assignments.
- Handle hotel billing proficiently, including payments, folios, refunds, and accurate audits.
- Apply effective service recovery to quickly resolve complaints, noise problems, and difficult guests.
- Communicate professionally, coordinating with teams, logging incidents, and thriving in busy shifts.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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