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Hotel Receptionist Training

Hotel Receptionist Training
from 4 to 360h flexible workload
certificate valid in your country

What will I learn?

Gain essential front desk expertise through this practical course covering check-in, check-out procedures, reservation management, handling upgrades and overbookings. Master guest interactions, complaint handling, service recovery techniques, along with billing, payments, and corporate accounts. Develop strong time management, multitasking abilities, professional behaviour, PMS system usage, shift handovers, and collaboration with hotel departments.

Elevify advantages

Develop skills

  • Master reservations by confidently managing overbookings, upgrades, and walk-in guests.
  • Excel at front desk tasks like smooth check-ins, check-outs, and room assignments.
  • Handle hotel billing proficiently, including payments, folios, refunds, and accurate audits.
  • Apply effective service recovery to quickly resolve complaints, noise problems, and difficult guests.
  • Communicate professionally, coordinating with teams, logging incidents, and thriving in busy shifts.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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