Hotel Front Desk Receptionist Training Course
Gain essential skills for hotel front desk operations, including confident handling of guest check-ins, billing disputes, room delays, and noise complaints. Master professional communication, de-escalation techniques, PMS and POS systems, and service recovery methods to enhance guest satisfaction and advance your career in tourism hospitality across busy shifts.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
Acquire practical expertise in managing hotel guest arrivals, check-ins, check-outs, and room preparations confidently. Develop skills in professional guest interactions, basic English-Spanish phrases for service, resolving billing issues, handling noise and delay complaints, using PMS and POS systems, maintaining documentation standards, and applying stress management strategies to uphold hotel reputation and ensure top-quality service consistently.
Elevify advantages
Develop skills
- Guest communication mastery: handle check-in, complaints, and reviews with ease.
- Billing dispute resolution: audit folios, explain charges, and prevent double bills.
- Incident handling skills: manage noise, delays, and room issues with calm authority.
- PMS and POS proficiency: run check-ins, vouchers, refunds, and reversals fast.
- Peak-shift performance: triage guests, multitask, and stay resilient under stress.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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