Hotel Customer Service Protocols Course
Gain expertise in hotel guest service standards to offer reliable, top-quality experiences for visitors. The training covers front desk scripts, efficient check-in and check-out processes, effective complaint resolution, and smooth collaboration across departments, ideal for those in travel and tourism in Zambia.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
This course provides straightforward protocols for handling all guest interactions in hotels, covering check-in to check-out. You will master polite greetings, proper body language, ready scripts, daily shift checklists, teamwork with housekeeping and food services, precise logging, complaint management, calming tense situations, and gathering guest feedback to ensure smooth, reliable service every stay.
Elevify advantages
Develop skills
- Front desk scripts: Use polished greetings and farewells consistently.
- Guest-focused approach: Implement hospitality in all hotel dealings.
- Shift teamwork: Apply checklists to sync front desk with housekeeping and dining.
- Check-in/out proficiency: Execute quick, precise, welcoming procedures.
- Issue handling: Resolve complaints using empathy, accountability, and records.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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