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Hotel Customer Service Protocols Course

Hotel Customer Service Protocols Course
from 4 to 360h flexible workload
certificate valid in your country

What will I learn?

This course provides straightforward protocols for handling all guest interactions in hotels, covering check-in to check-out. You will master polite greetings, proper body language, ready scripts, daily shift checklists, teamwork with housekeeping and food services, precise logging, complaint management, calming tense situations, and gathering guest feedback to ensure smooth, reliable service every stay.

Elevify advantages

Develop skills

  • Front desk scripts: Use polished greetings and farewells consistently.
  • Guest-focused approach: Implement hospitality in all hotel dealings.
  • Shift teamwork: Apply checklists to sync front desk with housekeeping and dining.
  • Check-in/out proficiency: Execute quick, precise, welcoming procedures.
  • Issue handling: Resolve complaints using empathy, accountability, and records.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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