Hotel Course
This course provides essential training for front office roles in hotels, focusing on operational efficiency, guest satisfaction, and team coordination to deliver exceptional service.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
The Hotel Course equips you with practical front office skills to handle reservations, check-in, check-out, billing, and payment methods confidently. You'll learn clear scripts for greeting guests, managing early arrivals, complaints, and noise problems, while recording every interaction. Gain expertise in coordinating housekeeping, ensuring room readiness, service recovery, KPIs, SOPs, and daily shift routines to provide smooth, efficient, and dependable guest experiences.
Elevify advantages
Develop skills
- Front desk operations: master PMS check-in/out, billing, and room status quickly.
- Guest communication: use professional scripts to greet, verify, and resolve issues calmly.
- Service recovery: apply quick fixes, smart compensation, and track KPIs.
- Housekeeping coordination: align room status, turn-down, and maintenance notes.
- Hotel policies & safety: handle wake-up calls, noise, privacy, and basic security.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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