Hotel and Cruise Ship Hospitality Course
Gain expertise in hotel and cruise ship hospitality through international standards, effective guest recovery techniques, safety procedures, and cross-cultural communication. Learn to manage disruptions, ensure guest safety, and provide exceptional five-star service in the dynamic travel and tourism sector, preparing you for real-world challenges on land and sea.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
This Hotel and Cruise Ship Hospitality Course equips you with hands-on skills for front office management, guest interactions, and onboard safety. Master global service protocols, cross-cultural engagement, disruption handling like rebooking and compensation, plus allergy protocols, F&B teamwork, and precise record-keeping for top-notch guest service.
Elevify advantages
Develop skills
- Guest recovery tactics: swiftly address issues, process refunds, and offer goodwill gestures.
- Cruise front desk expertise: handle check-ins, complaints, and diverse multilingual guests.
- Cross-cultural hospitality: adjust communication style for travellers from around the world.
- Safety protocols and response: comply with sea regulations, report incidents, and calm guests.
- Allergy management: record needs, liaise with kitchen staff, and avoid contamination risks.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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