Hospitality & Tourism Quality Management Course
Gain expertise in Hospitality and Tourism Quality Management using practical tools to monitor KPIs, establish service standards, manage risks, train staff, and convert guest feedback into continuous enhancements throughout the travel and tourism experience.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
This Hospitality and Tourism Quality Management Course equips you with hands-on tools to establish clear standards, track performance, and resolve problems swiftly. Master using reviews and surveys as key performance indicators, mapping guest journeys, defining service levels, handling risks, and conducting audits. Access ready-made SOPs, checklists, and training plans to elevate guest satisfaction, minimise complaints, and maintain reliable operations.
Elevify advantages
Develop skills
- Develop tourism KPIs from reviews and surveys for clear quality measures.
- Create SMART service standards for each stage of the tourist journey.
- Develop SOPs, checklists, and SLAs to ensure consistent travel quality.
- Handle complaints efficiently through structured intake, escalation, and resolution.
- Drive ongoing improvements with risk analysis, audits, and PDCA cycles.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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