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Hospitality & Tourism Quality Management Course

Hospitality & Tourism Quality Management Course
from 4 to 360h flexible workload
certificate valid in your country

What will I learn?

This Hospitality and Tourism Quality Management Course equips you with hands-on tools to establish clear standards, track performance, and resolve problems swiftly. Master using reviews and surveys as key performance indicators, mapping guest journeys, defining service levels, handling risks, and conducting audits. Access ready-made SOPs, checklists, and training plans to elevate guest satisfaction, minimise complaints, and maintain reliable operations.

Elevify advantages

Develop skills

  • Develop tourism KPIs from reviews and surveys for clear quality measures.
  • Create SMART service standards for each stage of the tourist journey.
  • Develop SOPs, checklists, and SLAs to ensure consistent travel quality.
  • Handle complaints efficiently through structured intake, escalation, and resolution.
  • Drive ongoing improvements with risk analysis, audits, and PDCA cycles.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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