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Hospitality Receptionist Training

Hospitality Receptionist Training
from 4 to 360h flexible workload
certificate valid in your country

What will I learn?

This course equips you with essential front desk skills for busy urban hotels. You will master professional greetings, active listening, de-escalation techniques for upset guests, and effective phone and email communication. Gain hands-on practice in managing reservations accurately, understanding rates and inventory, using PMS for check-ins, handling complaints, and completing post-stay records to ensure seamless guest experiences and top-quality service daily.

Elevify advantages

Develop skills

  • Master guest communication: manage calls, emails, and face-to-face interactions smoothly.
  • Handle reservations quickly and precisely: control rates, policies, and PMS systems expertly.
  • Execute smooth check-ins: greet guests, check documents, and resolve late arrivals.
  • Excel in complaint handling: calm situations, record details, and provide fitting solutions.
  • Optimise guest profiles: note preferences and follow-up details to encourage return visits.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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