Hospitality Receptionist Training
Dive into core front desk operations including reservations, guest interactions, and complaint resolution. Hospitality Receptionist Training prepares confident professionals for high-demand roles in 4-star city hotels, travel, and tourism sectors, delivering reliable, guest-centred service worldwide.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
This course equips you with essential front desk skills for busy urban hotels. You will master professional greetings, active listening, de-escalation techniques for upset guests, and effective phone and email communication. Gain hands-on practice in managing reservations accurately, understanding rates and inventory, using PMS for check-ins, handling complaints, and completing post-stay records to ensure seamless guest experiences and top-quality service daily.
Elevify advantages
Develop skills
- Master guest communication: manage calls, emails, and face-to-face interactions smoothly.
- Handle reservations quickly and precisely: control rates, policies, and PMS systems expertly.
- Execute smooth check-ins: greet guests, check documents, and resolve late arrivals.
- Excel in complaint handling: calm situations, record details, and provide fitting solutions.
- Optimise guest profiles: note preferences and follow-up details to encourage return visits.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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