Hospitality Reception Training
Gain essential front desk expertise in hospitality and tourism, covering professional check-ins, guest interactions, complaint management, overbooking solutions, local recommendations, and multitasking strategies. Provide assured, high-quality service to global visitors on every shift, boosting your confidence in daily operations.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
This course equips you with hands-on skills for handling guest check-ins, effective communication, and smooth front desk duties. Master key English phrases for welcoming guests, resolving issues, and managing complaints, alongside practical tools for property management systems, handling overbookings, offering local advice, juggling tasks, and organising time to ensure every guest experience is seamless and professional.
Elevify advantages
Develop skills
- Master efficient and courteous check-in processes for guest arrivals.
- Resolve guest issues calmly using effective English communication scripts.
- Operate front desk systems, track room status, and follow procedures for seamless workflows.
- Offer expert local directions, safety advice, and personalised recommendations.
- Handle multiple tasks at reception by prioritising guests and managing queues effectively.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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