Car Rental Training
This course equips you to excel in airport car rental operations within travel and tourism sectors. You will learn essential techniques for fleet tracking, demand forecasting, cleaning processes, risk control, and customer dispute resolution. These skills will help increase revenue, safeguard your business reputation, and ensure seamless rental services for customers in high-pressure environments.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
Gain hands-on skills to manage efficient and profitable car rental operations at busy airports. Master fleet tracking, cleaning and maintenance scheduling, demand prediction, yield optimisation, and overbooking strategies to safeguard revenue. Develop expertise in risk management, key performance indicators, and resolving tough customer situations using proven scripts, de-escalation methods, and service recovery techniques for instant application.
Elevify advantages
Develop skills
- Airport fleet management: track, clean, and prepare vehicles quickly during peak travel periods.
- Demand forecasting: anticipate last-minute bookings and assign vehicles to maximise profits.
- Yield protection: use overbooking, upgrades, and incentives without risking revenue loss.
- Risk mitigation: address safety, service, and staffing challenges in demanding airport settings.
- Customer conflict resolution: calm tense situations and convert complaints into lasting loyalty.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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