APMR Agent Training
APMR Agent Training enhances your abilities in providing safe assistance for mobility-impaired passengers, handling medical emergencies, and communicating effectively. It prepares you to coordinate with airport teams like airlines and security, ensuring dignified, compliant support in all scenarios, from routine assistance to peak-time pressures.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
This course equips you with essential skills to help passengers with reduced mobility safely and effectively. You will master health and emergency procedures, communicating clearly with passengers who have low English proficiency or are blind, proper wheelchair handling and transfers, managing guide dogs, accurate documentation, and working seamlessly with airlines, security, and medical staff to ensure respectful, regulation-compliant travel experiences.
Elevify advantages
Develop skills
- Quickly respond to unwell passengers by acting promptly, documenting incidents, and coordinating help.
- Safely assist with mobility aids and wheelchairs, including confident transfers and boarding procedures.
- Communicate clearly, calmly, and respectfully with passengers who have low vision or limited English.
- Prioritise PRM needs during busy periods through fast assessments and triage techniques.
- Ensure full compliance with IATA, ICAO, and local regulations for PRM handling and service animals.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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