Telephony Training
Gain expertise in contemporary telephony through practical VoIP, SIP, and unified communications. Master selecting platforms, creating numbering plans, designing call flows, implementing security measures, managing rollouts, and troubleshooting issues to provide dependable, top-quality voice services for your organisation. This comprehensive training equips you to handle all aspects of modern telephony effectively.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
This course offers a hands-on guide to modern VoIP and unified communications systems. You will learn to evaluate platforms, create call flows, set up numbering plans, and align features with user requirements. Additionally, you will develop end-user training programmes, manage smooth deployments, and use targeted troubleshooting to fix common problems swiftly, ensuring reliable calls, messaging, and voicemail services.
Elevify advantages
Develop skills
- Design VoIP/UC solutions by choosing platforms, aligning features, and securing SIP trunks.
- Create numbering plans including user groups, extensions, and PSTN porting processes.
- Develop UC call flows for presence, softphones, remote workers, queues, and voicemail.
- Manage UC rollout with communication plans, pilot stages, go-live assistance, and user adoption strategies.
- Troubleshoot rapidly issues like softphone failures, logins, audio problems, and voicemail-to-email errors.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your classes are perfect. I got the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... thank you for everything you do, I've already recommended you to others...

Giulio CarloDigital Marketing Student
I like how the lessons get straight to the point and how I can switch chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the extra videos really help with learning.

Giulio CarloPrompt Engineering Student
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