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Telephony Equipment Monitoring Course

Telephony Equipment Monitoring Course
from 4 to 360h flexible workload
certificate valid in your country

What will I learn?

This course builds hands-on know-how in telephony monitoring, covering switch designs, core KPIs, and alarm patterns to quickly spot and fix voice faults. You'll master monitoring tools, step-by-step fixes, safe recovery methods, escalation protocols, and detailed reporting for tickets and logs that support strong, quality voice services across networks.

Elevify advantages

Develop skills

  • Master telephony KPIs: monitor ASR, GoS, MOS, and congestion live.
  • Quick incident handling: assess, rate severity, and escalate wisely.
  • Troubleshoot switches: analyse SS7/SIP traces and KPIs to pinpoint issues fast.
  • Build monitoring views: set up NMS/EMS dashboards for trunks, signals, and CPU.
  • Produce solid reports: craft tickets, timelines, and RCA files vendors rely on.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your classes are perfect. I got the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... thank you for everything you do, I've already recommended you to others...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons get straight to the point and how I can switch chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the extra videos really help with learning.
Giulio Carlo
Giulio CarloPrompt Engineering Student

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