messaging training
Messaging Skills Training equips technology professionals with the ability to produce clear, assured emails and instant messages. Participants master translating technical details for non-experts, communicating risks effectively, and applying practical templates and checklists to accelerate informed decision-making in the workplace. The programme emphasises concise, inclusive expression across various channels to enhance team collaboration and stakeholder engagement.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
This course teaches you to craft clear and confident emails and instant messages that elicit quick, precise responses. You will learn to summarise updates, highlight risks, and simplify complex information into straightforward language for stakeholders. It covers professional communication styles, handling conflicts, and using inclusive language, supported by ready-to-use templates, checklists, and tools for efficient status reports, incident updates, and urgent communications.
Elevify advantages
Develop skills
- Write clear status emails by quickly summarising known facts, uncertainties, and action plans.
- Convert complex technical concepts into simple language with executive-level impact summaries.
- Employ professional templates for emails and instant messages on incidents, access requests, and courteous reminders.
- Select appropriate communication channels and tones, distinguishing formal emails from brief, polite instant messages.
- Use succinct, inclusive, and culturally sensitive language in all technology-related communications.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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