Management System Course
This course provides essential skills for designing and managing IT service management systems, covering incident handling, access control, change processes, configuration management, and implementation strategies to enhance operational efficiency and compliance.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
The Management System Course equips you with practical skills to design and manage efficient service processes. You'll learn the basics of IT service management, CMDB and asset structures, handling incidents, and change workflows involving CAB and approvals. Gain expertise in IAM, access lifecycle, risk management, integrations, rollout planning, and governance to boost reliability, security, compliance, and daily operations swiftly.
Elevify advantages
Develop skills
- Incident Management: handle complete IT incidents using SLAs and proper triage.
- IAM & Access Control: create RBAC/ABAC systems, apply least privilege, and manage user lifecycles.
- Change Management: develop CAB workflows, approval processes, and secure release methods.
- CMDB & Assets: structure CIs, integrate tools, and maintain reliable configuration data.
- Implementation Blueprint: organise rollout, integrations, and risk reduction efficiently.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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