IT troubleshooting training
This course equips participants with essential skills for everyday IT support challenges. Master diagnosing email delivery failures, accelerating slow Windows laptops, fixing chat and cloud app disruptions, and restoring access to shared drives. Employ proven, structured workflows relied upon by professional IT teams to resolve incidents efficiently and prevent future occurrences.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
Gain expertise in swift and dependable IT troubleshooting through this practical course. Learners will diagnose undelivered emails, resolve mailbox and gateway faults, and grasp SPF, DKIM, DMARC fundamentals. Address sluggish laptops via Windows tools, boost performance, and implement secure fixes. Handle chat, cloud applications, and shared drive challenges using systematic processes, effective communication, and proactive measures to minimise repeat problems.
Elevify advantages
Develop skills
- Diagnose email delivery: swiftly track, examine, and correct missing emails.
- Optimise Windows laptops: leverage integrated diagnostics to fix slowdowns rapidly.
- Stabilise cloud apps: identify and repair chat and video call interruptions promptly.
- Repair network drives: reinstate shared file access, rights, and connections.
- Apply logical troubleshooting: use a consistent method for all IT problems.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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