IT support technician training
Gain essential IT support skills to troubleshoot Wi-Fi networks, repair printers and print servers, recover Windows and Active Directory accounts, manage user access and files, and communicate effectively in help desk scenarios with SLAs. This course prepares you for real job challenges in IT support, enhancing your career prospects with practical, professional techniques.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
This IT Support Technician Training provides hands-on skills for quickly fixing user problems. You will learn ticket handling, service levels, and escalation processes, manage Windows users, Active Directory, and identities, plus troubleshoot Wi-Fi, printers, and team tools using reliable methods. Develop strong communication, documentation, and remote support skills in this practical programme.
Elevify advantages
Develop skills
- Wi-Fi and network diagnostics: Resolve spotty connections using key command-line tools.
- Printer and print server fixes: Quickly clear queues, spooler issues, and driver problems.
- Windows and AD account recovery: Fix login failures, account locks, and domain connections.
- User onboarding and file permissions: Set up accounts and protect shared files efficiently.
- Help desk communication skills: Manage tickets, meet SLAs, and deal with difficult customers professionally.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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