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IT support technician training

IT support technician training
from 4 to 360h flexible workload
certificate valid in your country

What will I learn?

This IT Support Technician Training provides hands-on skills for quickly fixing user problems. You will learn ticket handling, service levels, and escalation processes, manage Windows users, Active Directory, and identities, plus troubleshoot Wi-Fi, printers, and team tools using reliable methods. Develop strong communication, documentation, and remote support skills in this practical programme.

Elevify advantages

Develop skills

  • Wi-Fi and network diagnostics: Resolve spotty connections using key command-line tools.
  • Printer and print server fixes: Quickly clear queues, spooler issues, and driver problems.
  • Windows and AD account recovery: Fix login failures, account locks, and domain connections.
  • User onboarding and file permissions: Set up accounts and protect shared files efficiently.
  • Help desk communication skills: Manage tickets, meet SLAs, and deal with difficult customers professionally.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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