IT Support Technician Course
This course provides practical training in IT support, focusing on troubleshooting Windows issues, network diagnostics, remote assistance, incident management, and documentation to deliver efficient and reliable technical support.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
The IT Support Technician Course equips you with hands-on skills to identify and resolve Windows performance problems, file sharing glitches, Wi-Fi and local network faults, and printer issues using actual command-line tools and reliable methods. You'll also gain knowledge in remote problem-solving, straightforward record-keeping, effective incident prioritisation, and communication formats to sort out problems quicker and provide steady, dependable assistance.
Elevify advantages
Develop skills
- Windows troubleshooting: quickly sort out file sharing, printers, and desktop slowdowns.
- Network diagnostics: apply ping, tracert, and Wi-Fi tools to fix outages fast.
- Remote support: utilise RDP and command-line tools for secure, swift help.
- Incident triage: rank tickets based on impact, urgency, and SLA guidelines.
- IT documentation: create clear tickets, runbooks, and post-incident summaries.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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