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IT Support Technician Course

IT Support Technician Course
from 4 to 360h flexible workload
certificate valid in your country

What will I learn?

The IT Support Technician Course equips you with hands-on skills to identify and resolve Windows performance problems, file sharing glitches, Wi-Fi and local network faults, and printer issues using actual command-line tools and reliable methods. You'll also gain knowledge in remote problem-solving, straightforward record-keeping, effective incident prioritisation, and communication formats to sort out problems quicker and provide steady, dependable assistance.

Elevify advantages

Develop skills

  • Windows troubleshooting: quickly sort out file sharing, printers, and desktop slowdowns.
  • Network diagnostics: apply ping, tracert, and Wi-Fi tools to fix outages fast.
  • Remote support: utilise RDP and command-line tools for secure, swift help.
  • Incident triage: rank tickets based on impact, urgency, and SLA guidelines.
  • IT documentation: create clear tickets, runbooks, and post-incident summaries.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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