IT Support Course
This course equips learners with essential IT support skills for troubleshooting Windows, networking, peripherals, and Microsoft 365, emphasizing efficient ticketing and user support.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
This IT Support Course provides practical, step-by-step skills to sort out Windows 10 performance problems, diagnose VPN and remote connection issues, and quickly fix printer and peripheral faults. You'll learn proper ticket sorting, user communication, and escalation procedures, along with troubleshooting Microsoft 365 identities, effective interviewing techniques, and documentation to offer dependable, efficient support in any setting.
Elevify advantages
Develop skills
- Windows performance fixes: quickly diagnose slow PCs using built-in tools.
- VPN and remote access: resolve authentication, DNS, and client issues swiftly.
- Printer and peripheral support: identify driver, queue, and network problems.
- Microsoft 365 identity: troubleshoot MFA, lockouts, and sign-in failures.
- Pro IT ticketing: triage, document, and communicate clearly in short cycles.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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