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IT Support Course
Become a master in the basics of IT support with our complete IT Support Course (Zambian Edition), made for tech people who are keen to improve their skills. Get stuck in with fixing email problems, important network connections, and managing email servers. Get good knowledge in how email systems work, put good solutions in place, and check logs carefully. Learn to write things down and report clearly, so problems can be avoided in future. This course is top quality, with lots of practice, and it's your way to becoming an IT support expert.
- Get good at fixing email problems: Find and sort out common email problems quickly.
- Network checks: Use tools like ping and traceroute to find solutions to connection problems.
- Email server management: Set up, update, and keep an eye on how well the server is doing.
- Log analysis skills: See patterns and understand server logs so you can give support before problems happen.
- Technical documentation: Write down the steps you take to fix problems and write clear technical reports.

from 4 to 360h flexible workload
certificate recognized by MEC
What will I learn?
Become a master in the basics of IT support with our complete IT Support Course (Zambian Edition), made for tech people who are keen to improve their skills. Get stuck in with fixing email problems, important network connections, and managing email servers. Get good knowledge in how email systems work, put good solutions in place, and check logs carefully. Learn to write things down and report clearly, so problems can be avoided in future. This course is top quality, with lots of practice, and it's your way to becoming an IT support expert.
Elevify advantages
Develop skills
- Get good at fixing email problems: Find and sort out common email problems quickly.
- Network checks: Use tools like ping and traceroute to find solutions to connection problems.
- Email server management: Set up, update, and keep an eye on how well the server is doing.
- Log analysis skills: See patterns and understand server logs so you can give support before problems happen.
- Technical documentation: Write down the steps you take to fix problems and write clear technical reports.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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