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IT Support Course

IT Support Course
from 4 to 360h flexible workload
certificate valid in your country

What will I learn?

This IT Support Course provides practical, step-by-step skills to sort out Windows 10 performance problems, diagnose VPN and remote connection issues, and quickly fix printer and peripheral faults. You'll learn proper ticket sorting, user communication, and escalation procedures, along with troubleshooting Microsoft 365 identities, effective interviewing techniques, and documentation to offer dependable, efficient support in any setting.

Elevify advantages

Develop skills

  • Windows performance fixes: quickly diagnose slow PCs using built-in tools.
  • VPN and remote access: resolve authentication, DNS, and client issues swiftly.
  • Printer and peripheral support: identify driver, queue, and network problems.
  • Microsoft 365 identity: troubleshoot MFA, lockouts, and sign-in failures.
  • Pro IT ticketing: triage, document, and communicate clearly in short cycles.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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