IT Service Management (ITSM) Course
This course provides practical skills in IT Service Management for SaaS environments, covering service catalogues, SLAs, incident and change processes, KPIs, and reporting to improve service delivery and customer satisfaction.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
The IT Service Management (ITSM) Course equips you with hands-on skills to create a straightforward service catalogue, establish SLAs, and organise incident, request, and change processes that truly deliver. You'll discover how to establish SMART objectives, monitor KPIs such as MTTR and change success rates, develop useful dashboards, and conduct monthly evaluations to cut down on repeated problems, enhance customer satisfaction, and back dependable, expandable services.
Elevify advantages
Develop skills
- ITSM basics for SaaS: establish SMART goals and match services to business worth.
- Incident and request processes: plan, direct, and assess for quick SaaS assistance.
- Change and release oversight: handle risks through approvals, testing, and contingency plans.
- Service catalogue creation: outline SaaS services, SLAs, levels, and distinct service limits.
- ITSM reporting and oversight: create dashboards, KPIs, roles, and CMDB essentials.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your classes are perfect. I got the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... thank you for everything you do, I've already recommended you to others...

Giulio CarloDigital Marketing Student
I like how the lessons get straight to the point and how I can switch chapters and skip content I don't need.

Mariana FerresPhotography Student
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Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the extra videos really help with learning.

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