IT Operations Management Course
This course equips IT professionals with essential skills to manage operations effectively, focusing on assessment, incident response, metrics, change management, and communication to ensure reliable systems and minimal downtime.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
The IT Operations Management Course provides practical tools to evaluate current systems, spot operational risks, and create dependable processes. Learn best practices for monitoring, incident response, change management, and SLOs, then develop clear workflows, on-call policies, dashboards, and communication plans that minimise downtime, enhance teamwork, and support assured, data-informed decisions.
Elevify advantages
Develop skills
- IT ops assessment: quickly map services, tools, roles, and tech debt.
- Incident and on-call design: build clear workflows, roles, and postmortems fast.
- Metrics and SLOs: define MTTR, uptime, and dashboards that drive decisions.
- Change management: create lean approval flows that cut outages and risk.
- Risk and communication: craft plans and templates for teams and executives.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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