IT analyst training
Gain essential IT analyst expertise to convert business requirements into precise, testable specifications. Delve into stakeholder mapping, workflow design, helpdesk operations, performance metrics, and foundational security principles, empowering you to craft superior solutions and achieve successful technology implementations across projects.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
This course equips you with hands-on skills to identify business challenges, gather precise requirements, and create efficient workflows for support tickets and services. You will master prioritising features, recording functional and non-functional requirements, setting key performance indicators, and engaging stakeholders. Additionally, you will gain expertise in developing dashboards, reports, and acceptance criteria to enhance delivery processes and boost service standards.
Elevify advantages
Develop skills
- Requirements expertise: craft precise, testable specifications for swift developer handover.
- Business analysis proficiency: identify issues, define project scope, and establish clear KPIs efficiently.
- Process modelling skills: develop ticketing workflows using BPMN and clear escalation procedures.
- Helpdesk specialisation: outline service level agreements, automation rules, and multi-channel support flows.
- Reporting and verification: create dashboards, track metrics, and conduct stakeholder reviews effectively.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot with learning.

André FelipePrompt Engineering Student
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