digital mediator training
Digital Mediator Training prepares support staff to assist vulnerable individuals with digital public services securely. Participants master clear communication scripts, data privacy measures, de-escalation methods, and coaching strategies that foster trust, independence, and safe online habits among diverse users facing tech challenges.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
This course teaches practical ways to help people use online public services confidently. You will learn simple scripts, calming techniques, and easy language for those with low literacy or from different backgrounds. It covers setting up safe help desks, safeguarding data, creating custom support plans, teaching key digital skills, and using basic tools to measure results and enhance support.
Elevify advantages
Develop skills
- Empathetic tech support: soothe worried users using prepared scripts and calming techniques.
- Privacy-focused help desk: implement data safeguards, obtain consent, and follow secure device protocols.
- Clear digital coaching: guide users through forms, apps, and passwords in simple, repeatable steps.
- Inclusive communication: use plain english to explain technology for low-literacy audiences.
- Ready-to-use support plans: assess needs, record sessions, and improve digital assistance workflows.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your classes are perfect. I got the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... thank you for everything you do, I've already recommended you to others...

Giulio CarloDigital Marketing Student
I like how the lessons get straight to the point and how I can switch chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the extra videos really help with learning.

Giulio CarloPrompt Engineering Student
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