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Digital mediation training

Digital mediation training
from 4 to 360h flexible workload
certificate valid in your country

What will I learn?

This course teaches you to confidently assist people using online public services. You will learn to create easy onboarding processes, helpful scripts, and clear messages for users who feel unsure or worried. It covers making services accessible, safe, and private, with step-by-step guides for booking health appointments and claiming unemployment benefits, plus tools to evaluate and improve support.

Elevify advantages

Develop skills

  • Design digital onboarding for smooth and helpful user starts.
  • Use inclusive UX methods to support low literacy, disabilities, and language barriers.
  • Develop safety coaching to explain passwords, two-factor authentication, scams, and consent simply.
  • Map service workflows to simplify complex online processes into guided steps.
  • Apply data analysis from usage, errors, and feedback to enhance support continuously.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot with learning.
André Felipe
André FelipePrompt Engineering Student

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