digital mediation training
Digital Mediation Training prepares technology experts to help vulnerable people navigate digital public services confidently. It focuses on smooth onboarding, accessibility features, safety practices, and designing workflows for essential services like health bookings and unemployment claims, ensuring supportive and inclusive user experiences.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
This course teaches you to confidently assist people using online public services. You will learn to create easy onboarding processes, helpful scripts, and clear messages for users who feel unsure or worried. It covers making services accessible, safe, and private, with step-by-step guides for booking health appointments and claiming unemployment benefits, plus tools to evaluate and improve support.
Elevify advantages
Develop skills
- Design digital onboarding for smooth and helpful user starts.
- Use inclusive UX methods to support low literacy, disabilities, and language barriers.
- Develop safety coaching to explain passwords, two-factor authentication, scams, and consent simply.
- Map service workflows to simplify complex online processes into guided steps.
- Apply data analysis from usage, errors, and feedback to enhance support continuously.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your classes are perfect. I got the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... thank you for everything you do, I've already recommended you to others...

Giulio CarloDigital Marketing Student
I like how the lessons get straight to the point and how I can switch chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the extra videos really help with learning.

Giulio CarloPrompt Engineering Student
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