Customer Relationship Management Course
This course equips you with essential skills to implement and optimize CRM systems for improved customer engagement and business performance.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
This Customer Relationship Management Course teaches you how to create a practical CRM data model, clean and move records, and develop reliable dashboards for pipeline, revenue, and support performance. Learn to set up secure roles, safeguard sensitive fields, and set up audit trails while building automated lead, ticket, and follow-up workflows that boost adoption, provide clear reporting, and deliver measurable business results.
Elevify advantages
Develop skills
- Design CRM data models: map Accounts, Contacts, Leads, and Deals quickly.
- Build clean CRM databases: remove duplicates, standardise, and validate customer data.
- Configure secure CRM access: set roles, field security, and audit trails.
- Automate sales and support: create lead routing, SLAs, and ticket workflows.
- Create executive CRM dashboards: track MRR, churn, pipeline, and support KPIs.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your classes are perfect. I got the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... thank you for everything you do, I've already recommended you to others...

Giulio CarloDigital Marketing Student
I like how the lessons get straight to the point and how I can switch chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the extra videos really help with learning.

Giulio CarloPrompt Engineering Student
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