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ServiceNow Administration Course

ServiceNow Administration Course
from 4 to 360h flexible workload
certificate valid in your country

What will I learn?

The ServiceNow Administration Course equips you with hands-on skills to set up Incident Management for everyday practical use. You'll learn to create efficient forms, implement UI policies, and manage fields to ensure top-notch data quality. Set up SLAs, escalations, and automatic routing, then develop straightforward reports and dashboards that boost visibility, hasten resolutions, and enable informed decisions in your organisation.

Elevify advantages

Develop skills

  • Design optimised Incident forms: streamline fields, layout, and user experience.
  • Configure Incident SLAs: set timers, pause rules, and breach targets quickly.
  • Automate routing: build clever assignment rules using Flow Designer and Business Rules.
  • Customise forms securely: add fields, UI Policies, and client logic following best practices.
  • Build ServiceNow reports and dashboards: highlight KPIs and provide insights ready for managers.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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