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Technical Support Fundamentals Course

Technical Support Fundamentals Course
from 4 to 360h flexible workload
certificate valid in your country

What will I learn?

The Technical Support Basics Course equips you with hands-on skills to manage real-life incidents confidently. You'll learn systematic troubleshooting for performance problems, straightforward printer diagnostics, and step-by-step checks for network connections. Develop solid communication practices, from empathetic chats with users to brief ticket summaries, prioritisation, sorting incidents, and escalation to solve issues quicker and more dependably.

Elevify advantages

Develop skills

  • Performance troubleshooting: swiftly identify CPU, memory, disk, and network problems.
  • Network diagnostics: apply ping, tracert, and DNS tools to fix connection issues.
  • Printer support: resolve queues, drivers, spooler faults, and recognise when to pass on.
  • Incident triage: rank tickets by effect and urgency for quick, targeted action.
  • User communication: use clear, understanding scripts for chat, email, and phone assistance.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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