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Aided Course

Aided Course
from 4 to 360h flexible workload
certificate valid in your country

What will I learn?

Aided Course teaches you how to evaluate current support processes, reduce repeated requests, and create efficient, automated ticket management from start to finish. You will develop practical guides for password resets and VPN problems, utilise metrics and dashboards to monitor performance, and implement scripts, templates, and AI tools to minimise manual tasks while enhancing reliability, security, and user satisfaction daily.

Elevify advantages

Develop skills

  • Map IT support workflows: quickly identify bottlenecks, gaps, and automation opportunities.
  • Build password reset and VPN playbooks: fast, auditable, low-error solutions.
  • Design automated ticket flows: intelligent intake, triage, routing, and closure.
  • Create scripts and templates: reduce repeat work with safe, tested automations.
  • Track IT support KPIs: dashboards for SLA, FCR, volume, and satisfaction.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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