Aided Course
This course equips you with skills to streamline IT support processes through automation, efficient workflows, and performance monitoring, reducing manual efforts and improving service quality.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
Aided Course teaches you how to evaluate current support processes, reduce repeated requests, and create efficient, automated ticket management from start to finish. You will develop practical guides for password resets and VPN problems, utilise metrics and dashboards to monitor performance, and implement scripts, templates, and AI tools to minimise manual tasks while enhancing reliability, security, and user satisfaction daily.
Elevify advantages
Develop skills
- Map IT support workflows: quickly identify bottlenecks, gaps, and automation opportunities.
- Build password reset and VPN playbooks: fast, auditable, low-error solutions.
- Design automated ticket flows: intelligent intake, triage, routing, and closure.
- Create scripts and templates: reduce repeat work with safe, tested automations.
- Track IT support KPIs: dashboards for SLA, FCR, volume, and satisfaction.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
FAQs
Who is Elevify? How does it work?
Do the courses have certificates?
Are the courses free?
What is the course workload?
What are the courses like?
How do the courses work?
What is the duration of the courses?
What is the cost or price of the courses?
What is an EAD or online course and how does it work?
PDF Course