Support Training
Support Training equips social workers and helpers with essential skills for delivering trauma-informed chat support, managing crisis de-escalation, upholding ethical boundaries, making effective referrals, and crafting clear compassionate messages—all while prioritising safety, privacy, and personal wellbeing in high-pressure online environments. This focused programme ensures you can respond effectively and sustainably.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
This course provides practical tools for handling sensitive online chats confidently. You will learn trauma-informed communication, crisis de-escalation techniques, and how to deliver clear, compassionate messages within time and length constraints. It covers ethical boundaries, privacy protection, referrals, follow-up procedures, and self-care strategies including supervision and continuous professional development to safeguard your wellbeing.
Elevify advantages
Develop skills
- Trauma-informed chat communication: respond clearly, empathetically, and safely.
- Crisis de-escalation online: calm intense emotions and recognise when to escalate.
- Ethical digital support: safeguard privacy, clarify limits, and record interactions.
- Rapid referral skills: connect users to crisis, housing, and mental health services.
- Resilience for helpers: handle vicarious trauma using effective self-care practices.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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