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Support Training

Support Training
from 4 to 360h flexible workload
certificate valid in your country

What will I learn?

This course provides practical tools for handling sensitive online chats confidently. You will learn trauma-informed communication, crisis de-escalation techniques, and how to deliver clear, compassionate messages within time and length constraints. It covers ethical boundaries, privacy protection, referrals, follow-up procedures, and self-care strategies including supervision and continuous professional development to safeguard your wellbeing.

Elevify advantages

Develop skills

  • Trauma-informed chat communication: respond clearly, empathetically, and safely.
  • Crisis de-escalation online: calm intense emotions and recognise when to escalate.
  • Ethical digital support: safeguard privacy, clarify limits, and record interactions.
  • Rapid referral skills: connect users to crisis, housing, and mental health services.
  • Resilience for helpers: handle vicarious trauma using effective self-care practices.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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