Night Supervisor Training
Night Supervisor Training prepares social work professionals for night shifts by teaching trauma-informed care, de-escalation methods, safety leadership, and thorough documentation. It ensures protection, dignity, and effective support for guests and staff during stressful night-time challenges in hospitality settings.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
This course provides practical strategies for night supervisors to handle difficult shifts confidently. You will learn trauma-informed care, de-escalation techniques, crisis communication, and supporting guests with complex needs and vouchers. Develop expertise in safety, security, staff guidance, and precise record-keeping to safeguard guests, staff, and property while upholding dignity and regulations throughout every shift.
Elevify advantages
Develop skills
- Trauma-informed supervision: implement quick safety and dignity measures suited for hotels.
- Night crisis de-escalation: apply calm communication, tone, and positioning to resolve conflicts.
- Managing guests with complex needs: process vouchers, uphold rights, and connect to social services.
- Night safety leadership: evaluate risks, guide staff, and call for police or emergency services when needed.
- Mastering incident reporting: document events accurately for day shift managers and agencies.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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