Medico-Social Service Manager Training
Gain essential skills to lead modern medico-social services in Zambia. Master workforce leadership to manage caseloads and prevent burnout, design integrated care pathways for smooth service delivery, implement quality improvements using SMART KPIs and PDSA cycles, uphold ethical practices like consent and confidentiality, and analyse service performance with data tools to address gaps and enhance person-centred care coordination.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
This training equips medico-social service managers with practical tools to lead person-centred services effectively. You will learn to manage workloads, prevent staff burnout, enhance supervision, improve communication, maintain accurate records, and streamline handovers. Develop expertise in quality improvement, setting KPIs, conducting risk assessments, upholding ethics, and creating integrated care pathways to ensure your team provides safer, more coordinated daily support.
Elevify advantages
Develop skills
- Workforce leadership: manage caseloads, prevent burnout, boost team resilience.
- Integrated care pathways: design smooth user journeys across medical-social services.
- Quality improvement: set SMART KPIs, run PDSA cycles, track service outcomes.
- Ethical practice: apply consent, confidentiality, and rights-based decision-making.
- Service performance analysis: use data and root cause tools to fix system gaps.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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