Telephone Switchboard Training
Gain essential skills for telephone switchboard operations in secretarial positions: expertly manage PBX multi-line systems, route calls efficiently even under stress, apply professional scripts, manage confidential discussions, accurately record incidents, and provide composed, reliable service consistently. This course builds confidence in handling all aspects of switchboard duties.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
This training equips you with hands-on skills to operate modern PBX and multi-line phone systems confidently. You will master greeting protocols, managing holds, calming difficult callers, routing intricate calls, and resolving issues professionally. Gain expertise in call logging, privacy protocols, voicemail setup, and call forwarding to ensure every call is handled accurately, swiftly, and upholds top service standards.
Elevify advantages
Develop skills
- Professional call management: control multi-line PBX calls with steady accuracy.
- De-escalation techniques: soothe angry callers and convey difficult messages politely.
- Efficient call routing: assess, prioritise, and transfer executive calls seamlessly.
- Quick error handling: correct wrong routes or lost calls promptly and document properly.
- Secure call processing: treat HR, legal, and executive calls with utmost confidentiality.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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