Switchboard Operator Training
Gain essential switchboard skills for secretariat positions in Zambia: manage busy phone lines, prioritise urgent calls, apply professional scripts, handle escalations securely, uphold confidentiality, and monitor performance metrics to provide quick, reliable executive phone support that meets high standards.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
This practical course equips you to become a confident switchboard operator, handling calls efficiently with modern phone systems. Master greetings, questioning for accurate routing, prioritisation, queue management, escalation procedures, message templates, documentation, and performance tracking to boost service quality and dependability in busy office settings.
Elevify advantages
Develop skills
- Professional call handling: master greetings, tone, and clear transfers fast.
- Priority call routing: apply SOPs to triage, escalate, or message in seconds.
- Multi-line management: handle queues, holds, and callbacks with calm control.
- Telephony tools fluency: use PBX, VoIP, IVR, and analytics for smoother service.
- Continuous improvement: track ASA, AHT, and quality to refine receptionist work.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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