Reception and Switchboard Hostess Training
Gain essential skills for reception and switchboard hostess roles in modern offices. Master professional phone etiquette, effective visitor management, security measures, confidentiality practices, and practical scripts to remain composed, organised, and productive even on the busiest days. This training equips you to deliver outstanding first impressions consistently.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
Enhance your front desk skills with this hands-on Reception and Switchboard Hostess Training. Discover efficient desk organisation, professional telephone manners, smooth visitor procedures, and ready scripts for routine and challenging scenarios. Build strong security knowledge, confidentiality standards, and stress-handling techniques to manage high-pressure periods with poise, ensuring a professional and dependable welcome every time.
Elevify advantages
Develop skills
- Design efficient front desk workflows for quick, organised reception and switchboard operations.
- Handle professional phone calls by greeting, routing, and managing multiple lines smoothly.
- Control visitors and lobby areas through guest registration, waiting management, and VIP access.
- Master difficult interactions using proven scripts to calm upset callers and visitors.
- Apply security and confidentiality protocols including access control, privacy, and logging at reception.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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