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Reception Agent Training

Reception Agent Training
from 4 to 360h flexible workload
certificate valid in your country

What will I learn?

This course equips you with practical skills to handle check-ins, PMS workflows, payments, guest prioritisation during peaks, upgrades, overbookings, special requests, and conflicts using effective scripts for communication, policy explanations, and resolutions, ensuring professional and organised guest experiences.

Elevify advantages

Develop skills

  • Fast check-in mastery: streamline PMS workflows and room assignments with ease.
  • Front desk triage: prioritise guests, multitask, and control peak-time traffic.
  • Secure payments & IDs: apply hotel rules for cards, cash, and legal verification.
  • Guest scenario handling: manage walk-ins, upgrades, late check-outs, and families.
  • Conflict recovery tools: de-escalate issues, offer solutions, and document cases.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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