Reception Agent Training
Gain essential Reception Agent skills for front desk roles in hospitality settings. Master check-in processes, PMS systems, secure payments, guest prioritisation, handling special requests like upgrades and overbookings, plus conflict resolution using clear scripts and service recovery techniques to ensure smooth, professional experiences for every guest arrival, stay, and departure.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
This course equips you with practical skills to handle check-ins, PMS workflows, payments, guest prioritisation during peaks, upgrades, overbookings, special requests, and conflicts using effective scripts for communication, policy explanations, and resolutions, ensuring professional and organised guest experiences.
Elevify advantages
Develop skills
- Fast check-in mastery: streamline PMS workflows and room assignments with ease.
- Front desk triage: prioritise guests, multitask, and control peak-time traffic.
- Secure payments & IDs: apply hotel rules for cards, cash, and legal verification.
- Guest scenario handling: manage walk-ins, upgrades, late check-outs, and families.
- Conflict recovery tools: de-escalate issues, offer solutions, and document cases.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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