Reception Agent Training
Gain essential Reception Agent skills for front desk roles in hospitality settings. Master check-in processes, PMS systems, secure payments, guest prioritisation, handling special requests like upgrades and overbookings, plus conflict resolution using clear scripts and service recovery techniques to ensure smooth, professional experiences for every guest arrival, stay, and departure.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
This course equips you with practical skills to handle check-ins, PMS workflows, payments, guest prioritisation during peaks, upgrades, overbookings, special requests, and conflicts using effective scripts for communication, policy explanations, and resolutions, ensuring professional and organised guest experiences.
Elevify advantages
Develop skills
- Fast check-in mastery: streamline PMS workflows and room assignments with ease.
- Front desk triage: prioritise guests, multitask, and control peak-time traffic.
- Secure payments & IDs: apply hotel rules for cards, cash, and legal verification.
- Guest scenario handling: manage walk-ins, upgrades, late check-outs, and families.
- Conflict recovery tools: de-escalate issues, offer solutions, and document cases.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot with learning.

André FelipePrompt Engineering Student
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