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Public Reception Training

Public Reception Training
from 4 to 360h flexible workload
certificate valid in your country

What will I learn?

This course equips you with essential skills to manage visitors effectively and professionally. You will learn to handle missing documents, direct transactions, organise queues, uphold confidentiality, and comply with legal standards. Gain expertise in clear communication, resolving conflicts, building stress resilience, and using practical phone and email templates for efficient daily public service.

Elevify advantages

Develop skills

  • Reception basics: manage IDs, missing documents, and follow-ups confidently.
  • Visitor management: control queues, signage, and directions in high-traffic areas.
  • Conflict handling: soothe upset visitors and resolve issues safely.
  • Effective communication: apply clear scripts, tone management, and active listening.
  • Multi-channel support: provide accurate information by phone, email, and face-to-face.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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