Public Reception Training
Gain mastery in public reception duties for Secretariat positions. Efficiently manage documents and visitors, organise queues, resolve conflicts, and communicate professionally via in-person, phone, and email channels. Maintain data security and composure under pressure for reliable service delivery.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
This course equips you with essential skills to manage visitors effectively and professionally. You will learn to handle missing documents, direct transactions, organise queues, uphold confidentiality, and comply with legal standards. Gain expertise in clear communication, resolving conflicts, building stress resilience, and using practical phone and email templates for efficient daily public service.
Elevify advantages
Develop skills
- Reception basics: manage IDs, missing documents, and follow-ups confidently.
- Visitor management: control queues, signage, and directions in high-traffic areas.
- Conflict handling: soothe upset visitors and resolve issues safely.
- Effective communication: apply clear scripts, tone management, and active listening.
- Multi-channel support: provide accurate information by phone, email, and face-to-face.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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